The Sunday-night admin tax
If your front desk spends Sundays processing freeze requests, cancellation forms, payment updates, and tier changes — you’re paying that admin tax every single week. The membership automation flips that.
What’s automated
- Auto-rebill on the same day every month, with smart retry logic on failed charges.
- Self-service freezes — members request via SMS or portal, get auto-approved up to your studio’s policy threshold, manual review only for edge cases.
- Upgrade / downgrade flow — a member on the 2x/week plan who’s actually attending 4x/week gets an upgrade prompt; a member missing classes gets a save-attempt message before downgrade.
- Cancel-flow with save attempt — the cancel button triggers a 3-step save sequence: an offer (one month free), a freeze option (pause instead), then the cancel.
- Auto-renewal reminders sent 14 days, 7 days, and 1 day before annual renewals.
ROI math
If you have 150 members and your staff spends ~5 hours/week on membership admin at $20/hour, that’s $5,200/year of staff time. The membership automation cuts that to about 45 min/week (the edge cases that need human review). At $5,200/year in saved labor, the snapshot pays for itself in two months — and that’s before you count the saved members who would have churned during the save-attempt sequence.
Customization
We pre-load your tier names, prices, freeze policies, and contract lengths during the 10-hour customization window. Pricing changes mid-year are easy to push — one variable update flows to every workflow.
Ready to reclaim your Sundays? Get the snapshot.